A decision-based approach to business process improvement

Business process management (BPM) has become an important instrument to help enterprises in achieving their goals. Analysis and improvement of processes is a significant phase in the BPM lifecycle - it focuses on studying and evaluating processes for identifying problems and eliciting potential improvements. A possible approach to analyze processes is to use business process intelligence, which employs data warehouse and data mining technologies. However, using a warehouse as a basis for deciding on process improvements is a complex task. In this paper, we define a decision-oriented model accompanied with a method, which facilitates the use of data warehouses for process analysis and improvements. Also, we refer to few example scenarios from the healthcare sector to demonstrate the proposed approach.