Integrating Miscommunication Analysis in Natural Language Interface Design for a Service Robot

Author

Green, Anders ; Eklundh, K.S. ; Wrede, Britta ; Li, Shuyin

Author_Institution

Sch. of Comput. Sci. & Commun., KTH R. Inst. of Technol., Stockholm

fYear

2006

fDate

9-15 Oct. 2006

Firstpage

4678

Lastpage

4683

Abstract

Natural language user interfaces for robots with cognitive capabilities should be designed to reduce the occurrence of miscommunication in order to be perceived as providing a smooth and intuitive interaction to its users. This paper describes how miscommunication analysis is integrated in the design process. Observations from 12 user sessions revealed that users misunderstand the robot´s functionality; and that feedback sometimes is ill-timed with respect to the situation. We provide a set of design implications to prevent errors from occurring, to influence or adapt to users´ behavior

Keywords

cognitive systems; control engineering computing; feedback; gesture recognition; natural language interfaces; service robots; speech-based user interfaces; cognitive capabilities; feedback; integrating miscommunication analysis; natural language user interface design; service robot; Cognitive robotics; Electric breakdown; Error correction; Intelligent robots; Natural languages; Process design; Service robots; Speech analysis; Speech recognition; User interfaces;

fLanguage

English

Publisher

ieee

Conference_Titel

Intelligent Robots and Systems, 2006 IEEE/RSJ International Conference on

Conference_Location

Beijing

Print_ISBN

1-4244-0258-1

Electronic_ISBN

1-4244-0259-X

Type

conf

DOI

10.1109/IROS.2006.282256

Filename

4059156