DocumentCode :
3187548
Title :
Construction of performance management system based on balanced scorecard for exhibition company
Author :
Guo, Huiping ; Xu, Ping ; Liu, Ran
Author_Institution :
Sch. of Tourism&Hospitality Manage., Shenyang Normal Univ., Shenyang, China
fYear :
2011
fDate :
8-10 Aug. 2011
Firstpage :
6576
Lastpage :
6579
Abstract :
As a tool of implementing company´s strategies, balanced scorecard has been universally accepted, becoming the most widely adopted performance management framework. For the numerous exhibition companies in the market, which are young and usually small, how to sustain sound development in the post-financial crisis environment is a problem pressing for solution. So it is important for exhibition company to adjust and improve its performance appraisal system when it seeks to expand. This paper focuses on the construction of balanced scorecard according to the business process of exhibition company from four perspectives, namely finance, customers, internal business processes and learning and growth. Exhibition company which tries to improve its performance management and brand awareness can use the paper for reference.
Keywords :
appraisal; organisational aspects; balanced scorecard; exhibition company; performance appraisal system; performance management system; post-financial crisis environment; Appraisal; Companies; Customer satisfaction; Economics; Indexes; Transportation; balanced scorecard; exhibition company; performance management; post-financial crisis;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Artificial Intelligence, Management Science and Electronic Commerce (AIMSEC), 2011 2nd International Conference on
Conference_Location :
Deng Leng
Print_ISBN :
978-1-4577-0535-9
Type :
conf
DOI :
10.1109/AIMSEC.2011.6011315
Filename :
6011315
Link To Document :
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