MIA: A multi-purpose intelligent assistant

Business systems as well as corresponding websites are constantly growing in their complexity and it is harder and harder to use them and find desired functionality or information. Intelligent assistants can be used as a mean of enabling users to find information they seek and to get the answers they require in a way that is quicker and more suited for wider types of users compared to traditional approach because they are not required to know the system in detail but rather to communicate with appropriate intelligent assistant in a more natural language which is similar to talking with their colleagues. Intelligent assistants should be as easy to develop and maintain as possible because of the need to constantly improve them in order to get the intelligent assistants to provide the latest information. In this paper a multi-purpose intelligent assistant (MIA) is proposed and its architecture as well as the perception of various business systems about the usage of such assistant are presented and discussed.