Preliminary study of information sharing technology adoption by crime analysts

Recalcitrant groups (RGs) are those who reject new technology, in spite of having recognized a need for the technology and awareness of its potential benefits. This study proposes a survey method that combines logistic regression and usage statistics to examine technology adoption. This method was used to evaluate the effect of preference and usability factors on crime analysts´ adoption of a Web portal for information sharing. The initial decision to adopt was assessed by survey results, usage statistics and user feedback. The portal did not succeed because of the following reasons: lack of time to use it; having only recently gained access to it; low Internet usage; and poor usability. As a result of this case study, preliminary design guidelines for RGs were developed