Title :
The role of process improvement in delivering customer and financial value
Author_Institution :
Sch. of Bus. Adm., Portland State Univ., OR, USA
Abstract :
From a strategic standpoint, improving the software development processes is becoming critically important. However, it is difficult to determine which processes to improve. We propose viewing process changes along strategic lines-with the goal of improving customer value. We then present an approach for evaluating proposed process changes quantitatively in terms of cost, quality, and schedule and determine the return on investment
Keywords :
DP industry; economics; scheduling; software development management; company strategy; cost; customer value improvement; financial value improvement; process changes quantitative evaluation; process improvement; quality; return on investment; schedule; software development processes improvement; Costs; High level languages; Investments; Job shop scheduling; Manufacturing processes; Programming; Software tools; Teamwork; Technology management; Total quality management;
Conference_Titel :
Innovation in Technology Management - The Key to Global Leadership. PICMET '97: Portland International Conference on Management and Technology
Conference_Location :
Portland, OR
Print_ISBN :
0-7803-3574-0
DOI :
10.1109/PICMET.1997.653525
