Design of integrated online information system for e-commerce adoption and efficient records management among malaysian businesses

SmartOrder introduces a new method in the ordering and paying processes for small and large scale businesses through consortium concept which employ integrated online information system toward improving business practices and efficient records management. It applies e-commerce as the business solution in processes of selling and buying product, service besides sharing business information via online to meet both company and customer needs. The common practice is customers have to order and pay from the counter staff but with this system customers will place and pay their orders in a web-based information system. The problems with the manual system are customers must queue up to place and to pay their orders during peak hours, they do not know the price of the product and the merchants do not have much information about their customers. SmartOrder will solve problems faced by customers while making their orders and payments and display the customers the real price of the product before they accept the order and to record customers´ information for establishing relationships between the merchant and its customers as part of Customer Relationship Management [CRM] strategy.