Vision 2000 business capability for extraordinary customer care

Author

Niblock, Val

Author_Institution

Saville, Canada

Volume

1

fYear

1998

fDate

15-20 Feb 1998

Firstpage

148

Abstract

The last two decades has seen tremendous change in the telephony market. The 80´s heralded long distance competition, the 90´s heralded wireless technology and the year 2000 will herald multimedia communications. It is this new world of voice, data and image that will cause the greatest changes in our industry. Now that global communications will be deregulated, the era of the communications merchandiser has arrived. The shift from single dimension pricing to comprehensive value propositions requires that the business platform is able to order and price the full range of network access, products and services and also manage the delivery and performance of those products. Service guarantees are leading to compensation awards for failures to deliver. In order to perform these functions in an efficient accurate manner, the business platform must be the driver in service definition, service order creation, trouble identification and value proposition pricing

Keywords

computer network management; multimedia communication; extraordinary customer care; multimedia communications; performance; service order creation; telephony market; value proposition pricing; vision 2000 business capability; wireless technology; Companies; Information technology; Multimedia communication; Satellites; Strategic planning; Technology management; Technology planning;

fLanguage

English

Publisher

ieee

Conference_Titel

Network Operations and Management Symposium, 1998. NOMS 98., IEEE

Conference_Location

New Orleans, LA

Print_ISBN

0-7803-4351-4

Type

conf

DOI

10.1109/NOMS.1998.654850

Filename

654850