Financial Times: reengineering logistics using the Internet

Author

Clark, Theodore H.

Author_Institution

Hong Kong Univ., Hong Kong

Volume

4

fYear

1998

fDate

6-9 Jan 1998

Firstpage

384

Abstract

The Financial Times (FT) has used the Internet to reengineer their business processes as an example of business process reengineering (BPR). This represents a merger of electronic commerce (EC) capabilities to reengineer interorganizational systems (IOS) such as business processes to improve overall performance. This example of Web based reengineering was seen to have a number of advantages with improved customer services, a significant reduction of costs of operations for the Syndication Department, and the opening up of new market opportunities. However, this example raises new risks and a number of challenges which have to be addressed

Keywords

Internet; business data processing; electronic publishing; financial data processing; systems re-engineering; Internet; The Financial Times; Web based reengineering; business process reengineering; customer services; electronic commerce; interorganizational systems; logistics reengineering; market opportunities; Business process re-engineering; Costs; Electronic mail; IP networks; Internet; Logistics; Marketing and sales; Mice; Voice mail; World Wide Web;

fLanguage

English

Publisher

ieee

Conference_Titel

System Sciences, 1998., Proceedings of the Thirty-First Hawaii International Conference on

Conference_Location

Kohala Coast, HI

Print_ISBN

0-8186-8255-8

Type

conf

DOI

10.1109/HICSS.1998.655295

Filename

655295