The moderating effects of gender on the relationship between emotional intelligence and organization role

Emotional intelligence is claimed to enhance pro-social behaviors. However, the claim is contingent on one important personal variable, which is gender. Past research has produced inconclusive evidence on the relationship between gender and the EI dimensions. Therefore, this study aims at investigating the moderating effect of gender on the relationship between EI factors (self-emotion appraisal, others-emotion appraisal, regulation of emotion, and use of emotion) and service providers´ organization role effectiveness. Analyses of 167 responses revealed that gender moderates the relationship between EI and organization role. Implications for managerial practices and future research are discussed.