DocumentCode
3209899
Title
Design of hierarchical and configurable IVR system
Author
Xu, Shanchuan ; Gao, Wanlin ; Li, Zhen ; Zhang, Shuliang ; Zhao, Jianing
Author_Institution
Coll. of Inf. & Electr. Eng., China Agric. Univ., Beijing, China
Volume
2
fYear
2010
fDate
13-14 Sept. 2010
Firstpage
205
Lastpage
208
Abstract
IVR is an important part of CTI center. But most of current IVR system is designed for specific requirements with low extensibility and can not be a reusable system. A new IVR system for another purpose should be recoded. This paper proposes a hierarchical system of reusable IVR , which reduces the dependence between models and uses XML file as configuration file to make the IVR easily change by modifying the XML file.
Keywords
XML; computer telephony integration; hierarchical systems; user interfaces; CTI center; XML file; configurable IVR system; configuration file; hierarchical system; reusable system; Business; Computers; Speech recognition; Text recognition; XML;
fLanguage
English
Publisher
ieee
Conference_Titel
Computational Intelligence and Natural Computing Proceedings (CINC), 2010 Second International Conference on
Conference_Location
Wuhan
Print_ISBN
978-1-4244-7705-0
Type
conf
DOI
10.1109/CINC.2010.5643753
Filename
5643753
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