DocumentCode
3214531
Title
Multidiscipline approach to key performance indicator measurements
Author
Tovarek, Leos
Author_Institution
Oakland University, USA
fYear
2011
fDate
22-24 Nov. 2011
Firstpage
150
Lastpage
153
Abstract
Mobile Operators offer usually also Internet Services but because of regulations in some countries they may get their redundant Internet Access from authorized Internet service Providers (ISP) only. For providing good level of service for their customers, the operators sign Service Level Agreements (SLA) with ISP´s with Key Performance Indicators (KPI) defined. The paper deals with multidiscipline approach to the KPI measurements respecting technical, psychological and social aspects, pro-activity, reporting, visualizing, and alerting results. Such KPI measuring is useful also for ISP´s.
Keywords
Internet; information retrieval; mobile computing; psychology; service-oriented architecture; ISP; Internet service provider; KPI measurement; indicator measurement; key performance indicator; mobile operator; psychological aspect; redundant Internet access; service level agreement; social aspect; technical aspect; Browsers; Electronic mail; Human factors; Humans; Psychology; Telecommunications; Visualization; ISP; KPI; Mobile Operator; SLA; Telecom Operator; multidiscipline;
fLanguage
English
Publisher
ieee
Conference_Titel
Telecommunications Forum (TELFOR), 2011 19th
Conference_Location
Belgrade
Print_ISBN
978-1-4577-1499-3
Type
conf
DOI
10.1109/TELFOR.2011.6143514
Filename
6143514
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