The value of creativity in business process reengineering

Author

Paper, David

Author_Institution

Utah State Univ., Logan, UT, USA

Volume

3

fYear

1997

fDate

7-10 Jan 1997

Firstpage

290

Abstract

The researcher embarked on a longitudinal case study of Caterpillar, Inc. (located in Peoria, IL) to explore the drivers behind successful business process reengineering (BPR). Caterpillar believes that positive business outcomes can be directly tied to adherence to a systematic BPR methodology and creativity training. The methodology Caterpillar uses is called Business Process Simplification and Improvement (BPS/I). The case examines the link between the BPS/I methodology and Couger´s variant model to identify creative opportunities for the organization

Keywords

business data processing; manufacturing data processing; systems re-engineering; training; Business Process Simplification and Improvement; Caterpillar Inc.; business process reengineering; creative opportunity identification; creativity training; positive business outcome; systematic BPR methodology; variant model; Business process re-engineering; Companies; Costs; Design engineering; Diesel engines; Information technology; Power system modeling; Process design; Production systems; Telephony;

fLanguage

English

Publisher

ieee

Conference_Titel

System Sciences, 1997, Proceedings of the Thirtieth Hawaii International Conference on

Conference_Location

Wailea, HI

ISSN

1060-3425

Print_ISBN

0-8186-7743-0

Type

conf

DOI

10.1109/HICSS.1997.661614

Filename

661614