Title :
A solution for improving human resource management in services company
Author :
Martis, S. ; Rusu, L. ; Tolea, E.
Author_Institution :
Bus. Inf. Syst. Dept., Babes Bolyai Univ. of Cluj Napoca, Cluj-Napoca, Romania
Abstract :
Our paper developed a business process modeling solution for human resource management in services companies. We link personality types to several abilities, grouped in two categories: minimum abilities and transferable abilities and follow individual performance and transferable abilities in recruitment and promotion process for a call center company. Campaigne indicators for case-study company was obtained using a SaaS solution.
Keywords :
call centres; cloud computing; employee welfare; production engineering computing; recruitment; service industries; SaaS solution; business process modeling; call center company; human resource management; individual minimum abilities; individual transferable abilities; promotion; recruitment; service company; software-as-a-service; Cloud computing; Companies; Computer architecture; Humans; Servers; BPMN; Cloud Computing; SaaS; key performance indicators; transferable abilities;
Conference_Titel :
Telecommunications Forum (TELFOR), 2011 19th
Conference_Location :
Belgrade
Print_ISBN :
978-1-4577-1499-3
DOI :
10.1109/TELFOR.2011.6143784
