DocumentCode
3218386
Title
A solution for improving human resource management in services company
Author
Martis, S. ; Rusu, L. ; Tolea, E.
Author_Institution
Bus. Inf. Syst. Dept., Babes Bolyai Univ. of Cluj Napoca, Cluj-Napoca, Romania
fYear
2011
fDate
22-24 Nov. 2011
Firstpage
1273
Lastpage
1276
Abstract
Our paper developed a business process modeling solution for human resource management in services companies. We link personality types to several abilities, grouped in two categories: minimum abilities and transferable abilities and follow individual performance and transferable abilities in recruitment and promotion process for a call center company. Campaigne indicators for case-study company was obtained using a SaaS solution.
Keywords
call centres; cloud computing; employee welfare; production engineering computing; recruitment; service industries; SaaS solution; business process modeling; call center company; human resource management; individual minimum abilities; individual transferable abilities; promotion; recruitment; service company; software-as-a-service; Cloud computing; Companies; Computer architecture; Humans; Servers; BPMN; Cloud Computing; SaaS; key performance indicators; transferable abilities;
fLanguage
English
Publisher
ieee
Conference_Titel
Telecommunications Forum (TELFOR), 2011 19th
Conference_Location
Belgrade
Print_ISBN
978-1-4577-1499-3
Type
conf
DOI
10.1109/TELFOR.2011.6143784
Filename
6143784
Link To Document