DocumentCode :
3218928
Title :
The Brimstone corporate directory enquiries application
Author :
Attwater, David J. ; Whittaker, Steven J.
Author_Institution :
British Telecom Res. Labs., Ipswich, UK
fYear :
1997
fDate :
35593
Firstpage :
42491
Lastpage :
42498
Abstract :
The use of voice controlled interfaces to access information and services is becoming increasingly widespread as the underpinning technologies begin to mature. Voice based interfaces seem set to become as ubiquitous as the keyboard and mouse. As part of this revolution, telephone based speech recognition systems for number information and call steering applications will become commonplace. A leading example of this new class of interactive voice response (IVR) products is the BT Brimstone corporate telephone directory system. This paper discusses the framework for the design of Brimstone. Aspects of architecture, speech technology and dialogue design are presented and preliminary results of a live user trial are presented
Keywords :
telephony; BT Brimstone; architecture; call steering applications; corporate directory enquiries application; corporate telephone directory system; dialogue design; information access; interactive voice response products; large vocabulary speech recognition; live user trial results; number information; services access; speech technology; telephone based speech recognition systems; text to speech synthesis; voice based interfaces; voice controlled interfaces;
fLanguage :
English
Publisher :
iet
Conference_Titel :
Advances in Interactive Voice Technologies for Telecommunication Services (Digest No: 1997/147), IEE Colloquium on
Conference_Location :
London
Type :
conf
DOI :
10.1049/ic:19970798
Filename :
643772
Link To Document :
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