Title :
Managing information technologies in service companies: strategic versus operational practices
Author :
Geisler, Eliezer
Author_Institution :
Coll. of Bus. & Econ., Wisconsin Univ., Whitewater, WI, USA
Abstract :
An empirical study of 108 service companies in five sectors explored how they evaluate their information technologies (ITs). These companies tend to use operational rather than strategic criteria, emphasizing issues of efficiency of operations rather than strategic concerns of the corporation. It was found that the higher the level of the managers evaluating ITs, and the more they are directly involved with decisions on ITs, the more the companies will use strategic criteria in the evaluation
Keywords :
DP industry; DP management; service industries; IT; decisions; efficiency; information technologies; management; operational practices; service industries; strategic practices; Business; Companies; Data analysis; Educational institutions; Information management; Information technology; Productivity; Research and development management; Space technology; Technology management;
Conference_Titel :
Engineering Management Conference, 1992. Managing in a Global Environment., 1992 IEEE International
Conference_Location :
Eatontown, NJ
Print_ISBN :
0-7803-0854-9
DOI :
10.1109/IEMC.1992.225256
