Title :
Total quality management and comprehensive change
Author :
Clemson, Barry ; Lowe, Ernest
Author_Institution :
Dept. of Eng. Manage., Old Dominion Univ., Norfolk, VA, USA
Abstract :
Total quality management (TQM) does not address all of the issues involved in achieving excellence. A number of other methods (e.g., interactive planning, the viable systems model, socio-technical systems, system dynamics, and organizational learning) effectively address these other issues. These methods are compatible with TQM and can be used to complement a TQM implementation project. Some of these methods can actually make the TQM implementation process easier. Guidelines for implementing other methods with TQM are suggested
Keywords :
management; quality control; QC; TQM; excellence; guidelines; implementation project; interactive planning; organizational learning; socio-technical systems; system dynamics; total quality management; viable systems model; Education; Explosions; Humans; Problem-solving; Qualifications; Resists; Temperature control; Testing; Thermal resistance; Total quality management;
Conference_Titel :
Engineering Management Conference, 1992. Managing in a Global Environment., 1992 IEEE International
Conference_Location :
Eatontown, NJ
Print_ISBN :
0-7803-0854-9
DOI :
10.1109/IEMC.1992.225292