DocumentCode :
3227619
Title :
Protecting revenue in the distribution industry: a new approach with the revenue assurance and audit process
Author :
Mano, R. ; Céspedes, R. ; Maia, D.
Author_Institution :
KEMA, Brazil
fYear :
2004
fDate :
8-11 Nov. 2004
Firstpage :
218
Lastpage :
223
Abstract :
This paper presents the main aspects regarding nontechnical losses-NTL, including energy theft, frauds, process and IT flaws, data inconsistencies and bad debt and an innovative approach to protect revenue. The proposed new approach is the implementation of a formal RAAP-revenue assurance and audit process-that organizes, integrates, prioritizes and optimizes all initiatives to reduce NTL. This process guarantees that NTL will be detected, analyzed and fixed, and that all started initiatives will be followed up until termination, then feeding back the process to improve other new initiatives, so reassuring the effectiveness. This formal revenue assurance process is supported by software, fully documented and auditable, and integrated with other internal processes, as field inspection, commercial, customer support, auditing, etc. The revenue assurance and audit process (RAAP) described in this paper allows the distribution company to face NTLs with a formally-organized process using automated tools, and to be ready to execute revenue management according to ISO 9000 standards best practices. A case study with field results will be also presented.
Keywords :
ISO standards; auditing; distribution networks; electricity supply industry; innovation management; losses; optimisation; taxation; ISO 9000 standards; IT flaws; audit process; automated tools; customer support; data inconsistencies; distribution company; distribution industry; information management; innovation management; nontechnical losses; optimization; revenue assurance; revenue assurance and audit process; revenue management; revenue protection; Best practices; Business; Companies; Costs; Delay; Error correction; Humans; Information management; Inspection; Protection;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Transmission and Distribution Conference and Exposition: Latin America, 2004 IEEE/PES
Print_ISBN :
0-7803-8775-9
Type :
conf
DOI :
10.1109/TDC.2004.1432381
Filename :
1432381
Link To Document :
بازگشت