Investigating the impact of quality control decisions on cost of quality

In this paper, the cost of quality model developed by Chiadamrong was considered and modified and extended. The new model is then used to develop a simulation model for two processing stations in a manufacturing system. Using real life data from the industry and through simulation works, the model was tested with a set of managerial quality control decision scenarios which are commonly practiced in real life industry. The results show that some of the managerial quality control decision scenarios have significant impact on cost of quality.