Title :
Four strategies for communicating with difficult people
Author_Institution :
PERC Commun., Scarsdale, NY, USA
Abstract :
The paper considers four techniques for communicating with difficult people: connect the best in you with the best in the other; listen in the right way; ask questions instead of opposing; and pause before you respond. These techniques have to be applied quickly and with the right attitude
Keywords :
professional communication; attitudes; difficult people; human communication; professional communication; question asking; Cities and towns; Communication effectiveness; Engineering management; Humans; Joining processes; Milling machines; Quality management; Retirement; Solids; Turning;
Conference_Titel :
Professional Communication Conference, 1996. IPCC '96 Proceedings. Communication on the Fast Track., International
Conference_Location :
Saratoga Springs, NY
Print_ISBN :
0-7803-3689-5
DOI :
10.1109/IPCC.1996.552705
