Title :
Performance evaluation of SmarTspelLR: a continuously spelled name recognizer over the telephone
Author :
Junqua, Jean-Claude ; Galler, Michael
Author_Institution :
Speech Technol. Lab., Panasonic Technol. Inc., Santa Barbara, CA, USA
fDate :
30 Sep-1 Oct 1996
Abstract :
We report on the evaluation of two applications using spelled name recognition. We report on the evaluation of the whole system during a four month field evaluation on two different tasks: a call routing device and an e-mail reader system. The field evaluation showed that nearly 90% of the calls were completed successfully. After describing the technology and the evaluation procedure, the results are presented and the type of errors discussed
Keywords :
electronic mail; errors; hidden Markov models; speech recognition; telephony; voice mail; SmarTspelL; call routing device; continuously spelled name recognizer; e-mail reader system; errors; hidden Markov model; performance evaluation; telephone; Automatic speech recognition; Databases; Electronic mail; Hidden Markov models; Laboratories; Navigation; Routing; Speech analysis; Speech recognition; Telephony;
Conference_Titel :
Interactive Voice Technology for Telecommunications Applications, 1996. Proceedings., Third IEEE Workshop on
Conference_Location :
Basking Ridge, NJ
Print_ISBN :
0-7803-3238-5
DOI :
10.1109/IVTTA.1996.552798
