Title :
Towards a narrative methodology for software documentation design
Author :
Kloppenberg, P. ; Dean, P.
Author_Institution :
Certicom Corp., Mississauga, Ont., Canada
Abstract :
Document design is a difficult task, especially when the writer is faced with a potentially hostile audience. A narrative approach to design addresses questions of audience, motivation, and tasks. Using reader-response theory and the dramaturgical approach of K. Burke (1945; 1950; 1989; 1970), writers can construct a series of narrative arcs on which to base their documents
Keywords :
human factors; system documentation; technical presentation; user manuals; document design; dramaturgical approach; hostile audience; narrative approach; narrative arcs; narrative methodology; reader-response theory; software documentation design; technical communication; Assembly; Context; Documentation; Hip; Manuals; Software design; Software tools; Writing;
Conference_Titel :
Professional Communication Conference, 1999. IPCC 99. Communication Jazz: Improvising the New International Communication Culture. Proceedings. 1999 IEEE International
Conference_Location :
New Orleans, LA
Print_ISBN :
0-7803-5709-4
DOI :
10.1109/IPCC.1999.799146
