Title :
Research on IT service management of college or university campus network
Author_Institution :
Sch. of Inf. Eng., Wuhan Univ. of Technol. Network Center, Nanning, China
Abstract :
This paper analyzed the existing problems and causes of college or university campus network service management, learning from the structure and core processes of ITIL, pointing out that the improvement direction of the college or university campus network management, and designed the process of IT service management of college or university campus network.
Keywords :
educational technology; further education; IT service management; college campus network; network service management; university campus network; Educational institutions; Hardware; Information systems; Maintenance engineering; Personnel; Software; IT service; college or university campus network; research;
Conference_Titel :
Computer Science & Education (ICCSE), 2012 7th International Conference on
Conference_Location :
Melbourne, VIC
Print_ISBN :
978-1-4673-0241-8
DOI :
10.1109/ICCSE.2012.6295083
