Title :
Notice of Retraction
The determinants of hotels´ customer satisfaction: A comparative study
Author :
Li Dongqin ; Ren Yu
Author_Institution :
Sch. of Econ. & Manage., Zhejiang Sci-Tech Univ., Hangzhou, China
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
The factors influencing hotels´ customer satisfaction are of worth importance in order to know the reasons that are responsible to create satisfaction among customers for a particular hotel. In this study, the customer satisfaction in the hotel industry and the determinants of satisfaction were analyzed. The results showed that the service and price related factors significantly contributed to explain customer satisfaction and the influential factors varied according to the type of the hotel.
Keywords :
customer satisfaction; customer services; hotel industry; customer satisfaction; customer service; hotel industry; price related factors; Biological system modeling; Correlation; Customer satisfaction; Economics; Educational institutions; Industries; customer satisfaction; determinants; hotel industry;
Conference_Titel :
Emergency Management and Management Sciences (ICEMMS), 2011 2nd IEEE International Conference on
Conference_Location :
Beijing
Print_ISBN :
978-1-4244-9665-5
DOI :
10.1109/ICEMMS.2011.6015663
