Notice of RetractionAnalysis on Civil Aviation transport service complaint in China

Notice of Retraction

After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.

We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.

The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.

Civil Aviation transport service complaint is one of the forms that consumer is dissatisfied with civil aviation transport service quality. Based on the data of aviation transport service complaint from 2006 to 2010 in China, this paper analyzes the basic characters of Chinese aviation transport service complaint, then it studies aviation transport service complaint´s reasons. Finally, it takes out some countermeasures for aviation service complaint. The result indicates several reasons have resulted into aviation transport service complaint in china. Therefore, to reduce civil aviation service complaint rate in China,measures should be used. Only if thus, can civil aviation transport industry obtains competitive advantages and keep sustainable development in intense market competition in China.