Notice of RetractionDeveloping service-oriented taxation along the e-Government progression: A case study

Notice of Retraction

After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.

We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.

The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.

IT-based tax administration has provided favorable circumstances for the improving of service-oriented taxation in China. The main purpose of this paper is to explore the evolution, achievements and succeeding trends of tax-payment services, with the theoretical background of e-Government, CRM, and knowledge management (KM). Through investigating in a medium-sized city local taxation bureau of China, we conducted a case study to examine both organizational schemes and ICT (information and communication technology) adoptions during the tax-services improvement. Empirical results show that over the last year, not only the accesses to information and policy-consultancy, but also the awareness of public-service have been raised into a new stage, although the deficiencies in providing personalized services for taxpayers. Hence, concerning the further promotion of citizen-satisfactory, several implications and suggestions are proposed with regard to succeeding trends of service-oriented taxation along the e-Government progression.