Enhanced e-Services through Partnerships--Increasing the Value of Public Infrastructure Investments

This paper presents a conceptual model for collaboration between government, individuals and voluntary organizations to provide innovative digital services to the public. The government provides the necessary infrastructure, application software and basic content, with the opportunity for individuals and voluntary organizations to provide additional content. This approach makes it possible to deliver services of greater value to the public. Two Norwegian case examples are used to show the practical use of this conceptual model. The first case, "The Digital Inn", shows how the Norwegian National Archival Services use collaboration to enhance its service to genealogists. The second case describes "The Map Hostel", a project to better utilize geographic information systems by delivering new maps based on information collected by voluntary organizations and individuals.