User satisfaction with HIS outsourcing

Author

Shih, Ya-Yueh

Author_Institution

Dept. of Manage. Inf. Syst., Nat. Chiayi Univ., Chiayi, Taiwan

fYear

2010

fDate

28-30 June 2010

Firstpage

1

Lastpage

4

Abstract

Hospital information system (HIS) implementation is generally an extremely challenging task in hospitals. That nurses, physicians and other healthcare employees spend a lot of time each day working with HIS in completing forms, reviewing medical examination results and handling administrative information. HIS outsourcing thus is increasingly important in securing competitive advantage for hospitals and reducing the cost of HIS implementation. This study is conducted to clarify the critical incidents to improve overall user satisfaction. According to the analytical results, the explanatory power of overall satisfaction is 8.63% for quality attributes of HIS.

Keywords

competitive intelligence; cost reduction; hospitals; medical information systems; outsourcing; HIS outsourcing; administrative information; competitive advantage; cost reduction; hospital information system; medical examination; user satisfaction; Cities and towns; Costs; Customer satisfaction; Hospitals; Information systems; Instruments; Management information systems; Outsourcing; Principal component analysis; Testing; Hospital information system; information system; outsourcing;

fLanguage

English

Publisher

ieee

Conference_Titel

Service Systems and Service Management (ICSSSM), 2010 7th International Conference on

Conference_Location

Tokyo

Print_ISBN

978-1-4244-6485-2

Type

conf

DOI

10.1109/ICSSSM.2010.5530080

Filename

5530080