Improving courseware evaluation via the use of a model

To help overcome problems associated with courseware evaluation there are a growing number of support tools being developed, such as models, frameworks, handbooks, and toolkits. This paper presents an overview of a model designed to aid evaluators of courseware. The model evolved from a critical analysis of current and past courseware evaluation methodologies and a detailed examination of factors that may be influential, particularly learning theory and stakeholder interests and biases. The model is structured in three phases Planning, Conducting and Reporting of Results - each incorporating a number of tools and resources designed to help evaluators consider and address critical issues and make appropriate decisions for their specific circumstances.