Introduction to Knowledge Intensive Business Processes Minitrack

The intensity of knowledge generated by KM processes varies based on the organizations associate business processes. The potential volatility involved with capturing, monitoring, and utilizing these knowledge flows can directly impact the business processes, support systems and the success of the organization. BPM technologies (e.g. ERP systems) rely heavily on effective knowledge coordination among diverse actors in organizations spanning both internal and external stakeholders. Process related knowledge must be shared successfully and efficiently across boundaries in order to achieve organizational success. This mini-track urges the submission of articles that explore the relationships inherent in business processes that require the frequent application and coordination of knowledge for the successful operation of the organization. The application of knowledge may come from diverse origins that include the external market (competition), internal initiatives (new product or new marketing plan) or the process itself (material shortage or quality issue).