Where to Look for Knowledge Management Success

Defining when a knowledge management (KM) project or initiative is successful is difficult. Jennex, Smolnik, and Croasdel [14] [15]l proposed that KM success is measured in four dimensions: impact on business processes, impact on knowledge management strategy, leadership/management support, and knowledge content. This study proposes a set of measures that operationalizes these four dimensions and then survey respondents to see if these measures were observed in a specific knowledge management project or initiative. The results of the survey is that the more successful a knowledge management project/initiative is perceived to be the more of the tested measures will be observed and more likely the organization is to see success in all four dimensions.