Knowledge Management and Innovation Performance in Australian Service Sector Organizations

Author

Gloet, Marianne ; Samson, Danny

Author_Institution

WadeMatheson, Melbourne, VIC, Australia

fYear

2012

fDate

4-7 Jan. 2012

Firstpage

4032

Lastpage

4041

Abstract

This study establishes links between knowledge management (KM) and innovation performance (IP) in Australian service sector organizations. Critical success factors in KM practice that lead to IP followed an analysis of six case studies of service-based organizations and a survey of service organizations. A model of KM practices was developed and validated. Statistical analysis tested individual and combined relationships between the KM model and IP, which subsequently revealed specific KM practices that positively affected IP. Several KM practices predict positive outcomes in IP and therefore, managers can improve their KM practices for greater outcomes in IP.

Keywords

innovation management; knowledge management; service industries; statistical analysis; Australian service sector organizations; critical success factors; innovation performance; knowledge management; service-based organizations; statistical analysis; Humans; IP networks; Knowledge management; Organizations; Predictive models; Technological innovation; Knowledge management; innovation performance; service sector;

fLanguage

English

Publisher

ieee

Conference_Titel

System Science (HICSS), 2012 45th Hawaii International Conference on

Conference_Location

Maui, HI

ISSN

1530-1605

Print_ISBN

978-1-4577-1925-7

Electronic_ISBN

1530-1605

Type

conf

DOI

10.1109/HICSS.2012.402

Filename

6149386