Notice of RetractionCo-creating Customer-Centric Service System for Innovative Industrial Cluster: Implementation of NSoC Program as a Transition Paradigm of Hsinchu Science Park, Taiwan

Notice of Retraction

After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.

We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.

The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.

This paper advocates a powerful new concept - ldquocustomer-centric services systemrdquo (CCSS)- being introduced to Hsinchu Science Park Administration (HSPA), Taiwan. The services platform elevate the customer-centric value via delivering CCSS in terms of establishment of a Platform-based and add-value service system. Through a case study on the implementation of an official NSoC Program top-down from Taiwan government, Si-Soft Research Center via delivering CCSS in Hsinchu Science Park have provided sounded high-tech R&D environment, well-equipped public facilities, effective services administration, open innovation on global networks, and mechanisms of integrative intelligent-property collections etc.. The latter aims at validating the NSoC on applying the concept of CCSS has introduced a brand new ldquopark-in-parkrdquo model to form the full-fledged knowledge ecosystem as a park transition paradigm in challenging global economy.