Integrated Approach of Quality Function Deployment to Quality Assurance of Service Products Design

Author

Wang Ning ; Xu Ji-chao ; Wang Yu-fan

Author_Institution

Sch. of Manage., Northwestern Polytech. Univ., Xi´an, China

fYear

2011

fDate

19-21 May 2011

Firstpage

1

Lastpage

4

Abstract

In this paper, the fuzzy cluster analysis, fuzzy analytic hierarchy process and fuzzy house of quality are integrated, which are introduced in the quality assurance of service products design. Firstly, the customer quality requirements are made a hierarchical division by fuzzy clustering. Based on this, used the fuzzy analytic hierarchy process to determine weights of the customer quality requirements. Then, the fuzzy sets method is leaded in the relationship matrix of house of quality for evaluation. So the result can provide accurate and reliable information on quality requirements for quality assurance of service products design. At last, there is an example to illustrate in detail.

Keywords

customer services; decision making; fuzzy set theory; pattern clustering; product design; quality assurance; quality function deployment; customer quality requirement; fuzzy analytic hierarchy process; fuzzy cluster analysis; fuzzy clustering; fuzzy house of quality; fuzzy sets method; quality assurance; quality function deployment; relationship matrix; service product design; Computer integrated manufacturing; Hardware; Indexes; Product design; Q factor; Quality assurance; Quality function deployment;

fLanguage

English

Publisher

ieee

Conference_Titel

Computer and Management (CAMAN), 2011 International Conference on

Conference_Location

Wuhan

Print_ISBN

978-1-4244-9282-4

Type

conf

DOI

10.1109/CAMAN.2011.5778891

Filename

5778891