User-Centered Design in New Product Development: A Case Study in Developing New Sports Earphone

Author

Tu, Nan ; Zhang, Tian ; He, Qiuyun ; Zhang, Haofeng ; Li, Yahui

Author_Institution

Res. Center for Modern Logistics, Tsinghua Univ., Shenzhen, China

fYear

2011

fDate

19-21 May 2011

Firstpage

1

Lastpage

7

Abstract

A user-centered new product development process is discussed in this paper. The design of a new sports earphone is illustrated as a case study. User study methods such as questionnaires, survey, interviews and observations are used. Quantitative and qualitative methods are used to create Persona, scenario and discover user requirements. Quality Function Deployment (QFD) method is used to translate the users´ requirements into technical requirements. The Analytic Hierarchy Process (AHP) is applied in QFD to quantify the user requirements, relate those elements to overall customer satisfaction goal and evaluate different design alternatives.

Keywords

customer satisfaction; decision making; earphones; product development; quality function deployment; user centred design; analytic hierarchy process; customer satisfaction goal; new product development; quality function deployment method; sports earphone development; user requirements; user-centered design; Companies; Ear; Interviews; Product development; Quality function deployment; Testing; Usability;

fLanguage

English

Publisher

ieee

Conference_Titel

Computer and Management (CAMAN), 2011 International Conference on

Conference_Location

Wuhan

Print_ISBN

978-1-4244-9282-4

Type

conf

DOI

10.1109/CAMAN.2011.5778895

Filename

5778895