• DocumentCode
    3312453
  • Title

    The Influence of Knowledge Sharing in Virtual Communities on Consumers´ Brand Trust: An Empirical Study

  • Author

    Dong-hong Zhu ; Ya-ping Chang

  • Author_Institution
    Coll. of Econ. & Manage., Wuhan Univ. of Sci. & Eng., Wuhan
  • Volume
    2
  • fYear
    2009
  • fDate
    25-26 April 2009
  • Firstpage
    580
  • Lastpage
    583
  • Abstract
    To reveal the impact of knowledge sharing in virtual communities on consumer behavior is an important work of current. This paper is designed to explore the relationship between knowledge sharing in virtual communities and consumerspsila brand trust by empirical methods. A relationship model of content of sharing, sharing degree and consumerspsila brand trust was constructed. The results show: sharing degree in virtual community affects consumerspsila brand trust by their trust in brand goodwill; the content of sharing in virtual community affects consumerspsila brand trust by their trust in brand capability.
  • Keywords
    customer satisfaction; consumer behavior; consumer brand trust; knowledge sharing; virtual communities; Books; Computer network management; Computer networks; Conference management; Consumer behavior; Educational institutions; Engineering management; Knowledge engineering; Knowledge management; Wireless communication; brand trust; knowledge sharing; virtual community;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Networks Security, Wireless Communications and Trusted Computing, 2009. NSWCTC '09. International Conference on
  • Conference_Location
    Wuhan, Hubei
  • Print_ISBN
    978-1-4244-4223-2
  • Type

    conf

  • DOI
    10.1109/NSWCTC.2009.106
  • Filename
    4908535