DocumentCode
3312453
Title
The Influence of Knowledge Sharing in Virtual Communities on Consumers´ Brand Trust: An Empirical Study
Author
Dong-hong Zhu ; Ya-ping Chang
Author_Institution
Coll. of Econ. & Manage., Wuhan Univ. of Sci. & Eng., Wuhan
Volume
2
fYear
2009
fDate
25-26 April 2009
Firstpage
580
Lastpage
583
Abstract
To reveal the impact of knowledge sharing in virtual communities on consumer behavior is an important work of current. This paper is designed to explore the relationship between knowledge sharing in virtual communities and consumerspsila brand trust by empirical methods. A relationship model of content of sharing, sharing degree and consumerspsila brand trust was constructed. The results show: sharing degree in virtual community affects consumerspsila brand trust by their trust in brand goodwill; the content of sharing in virtual community affects consumerspsila brand trust by their trust in brand capability.
Keywords
customer satisfaction; consumer behavior; consumer brand trust; knowledge sharing; virtual communities; Books; Computer network management; Computer networks; Conference management; Consumer behavior; Educational institutions; Engineering management; Knowledge engineering; Knowledge management; Wireless communication; brand trust; knowledge sharing; virtual community;
fLanguage
English
Publisher
ieee
Conference_Titel
Networks Security, Wireless Communications and Trusted Computing, 2009. NSWCTC '09. International Conference on
Conference_Location
Wuhan, Hubei
Print_ISBN
978-1-4244-4223-2
Type
conf
DOI
10.1109/NSWCTC.2009.106
Filename
4908535
Link To Document