Applying user-centered design process to non-physical designs in Malaysia

Interface Design (ID) involves the design of everyday products in tangible (physical) and non-tangible (non-physical) aspects. This paper addresses an applied user-centered product development process for non-physical interface designs. As a case, this paper reports on a user-centered design (UCD) model applied by interface designers in an institution of higher learning in Malaysia. This UCD model has been practised by the institution for over 6 years in training young interface designers and experiences will be shared here. This paper will first review available design processes, followed by accentuating the phases, techniques and methods applied for a non-physical user-centered design process.