Knowledge Management/Organizational Memory Success and Performance Measurements

This mini-track focuses on performance and success measurements for Knowledge Management and Organizational Memory. Key aspects examined in mini-track papers include measuring the success and effectiveness of systems that manage knowledge initiatives and organizational memories. Metrics and performance measures were a particularly strong area for submissions. Examining the impact of knowledge management systems on organizational performance was also a popular area for submissions. Twenty papers were reviewed for this mini-track. Ten papers accepted for presentation at the conference. Two papers from other KMS mini-tracks will also be presented in this mini-track. We are especially grateful to the many colleagues who helped in the review process.