Introduction to ProcessModel and ProcessModel 9000

The paper presents an introduction to ProcessModel simulation software. ProcessModel is a discrete event simulation tool that combines the power of simulation with the simplicity of flowcharting to aid managers and business analysts who are looking for ways to quantify the effects of variability, uncertainty and resource interdependencies on the performance of complex business processes. ProcessModel 9000 is a variation of ProcessModel that allows quality managers to easily document, analyze and improve the quality processes which are typically reviewed during the ISO 9000 or QS-9000 certification process. ProcessModel 9000 includes ProcessModel software and more than 35 pre-defined flowcharts of the most common ISO/QS-9000 processes. Both ProcessModel and ProcessModel 9000 aid in the creation of graphical business process models for the purpose of predicting key process performance measures such as cost, throughput, cycle time and resource utilization