Sensitivity of output performance measures to input distributions in queueing network modeling

In Gross and Juttijudata (1997) a single node, G/G/1 queue was investigated as to the sensitivity of output performance measures, such as the mean queue wait, to the shape of the interarrival and service distributions selected. Gamma, Weibull, lognormal and Pearson type 5 distributions with identical first and second moments were investigated. Significant differences in output measures were noted for low to moderate traffic intensities (offered load, ρ), in some cases, even as high as 0.8. We continue this type of investigation for two types of queueing networks, namely two versions of a two-node call center, to see if network mixing might reduce the sensitivity effect