Title :
Strategic planning for technical communication and product information activities
Author_Institution :
Westinghouse Electr. Corp., Pittsburgh, PA, USA
Abstract :
The author presents the results of an informal survey conducted among representatives of various companies that produced technical documentation in significant quantities and of significant importance to the organization, to determine what is being done in the area of strategic planning for technical communication and product information activities. In addition, the literature was surveyed for studies relating to such planning. The result is a report of what is being done in the area of planning for technical communication and product information. Also included are an alternative to the present `reactive´ communication management process, and a look at the value of strategic planning, insofar as it was revealed in the responses
Keywords :
management; technical presentation; communication management process; product information; strategic planning; technical communication; technical documentation; Costs; Documentation; Job production systems; Machinery; Power engineering and energy; Professional communication; Proposals; Strategic planning; Subcontracting; Telephony;
Conference_Titel :
Professional Communication Conference, 1988. IPCC '88 Conference Record. On the Edge: A Pacific Rim Conference on Professional Technical Communication., International
Conference_Location :
Seattle, WA
DOI :
10.1109/IPCC.1988.23999
