Human factors issues in the acceptance of workgroup productivity tools: work in progress at applied voice technology

The authors examine human factors issues in the development and acceptance of workgroup productivity tools. They suggest that to create these new tools, it is necessary to understand how people communicate in an organization. The user interface for workgroup productivity tools must take into account both task and social aspects of the organization. The human factors discussed include: user motivation, user perception of and attraction to the product, and user skill and knowledge