Systems for cooperative work and group decision-making: status of use and problems in development

The application of computer and information technology to cooperative work and group decision-making has grown out of three traditions: computer-based communications, computer-based information service provision, and computer-based decision support. The authors provide an overview of the various kinds of systems that have been configured to meet the needs of groups at work, evaluates the status of these systems in the US, evaluates the experience with them, assesses barriers to their further development and use, and draws conclusions about what future work in this area should be undertaken.<>