A Study on BSC-based Evaluation System for Collaborative Information System in Manufacturing Industry

Recently, in order to swiftly satisfy the various product demands by customers reinforced collaboration among industries or business types as well as increased outsourcing have emerged as indispensable constitutive elements of modern manufacturing. An i-Manufacturing project for supporting design collaboration of a domestic mould company is now underway. To drive efficiently the project, different evaluation frameworks per stakeholder in the i-Manufacturing project are required. The purpose of this research is to develop a BSC-based evaluation system for the evaluation of the collaborative information system that will support new product development of mould companies in KOREA. For these, we derived the CSFs and KPIs for evaluating the collaborative information system. And, the derived KPIs are applied to the design collaborative information system, the outcome of the i-Manufacturing project. Evaluation indexes are evaluated through the web-based evaluation system.