Gathering advance customer information: enhancing customers´ partnerships

Author

Dintruff, Diane L. ; Lueke, Edith E. ; Milhaven, Kathleen R. ; Neff, Brenda

Author_Institution

IBM Corp., Kingston, NY, USA

fYear

1988

fDate

5-7 Oct 1988

Firstpage

237

Lastpage

239

Abstract

The authors describe the effort of Kingston Information Development to gather customers´ requirements to improve the conversion information provided for moving from previous versions of IBM´s VM operating system to a new version. The VM/XA SP Conversion Notebook was created to minimize the effect of this conversion, and the customers were questioned directly to understand what type of information was needed. Descriptions are given of the philosophy and approach, the requirements gathering sessions, draft evaluation, and follow-on activities

Keywords

system documentation; technical presentation; user manuals; Kingston Information Development; VM operating system; VM/XA SP Conversion Notebook; advance customer information; conversion information; customer partnerships; draft evaluation; follow-on activities; Books; Brain modeling; Collision mitigation; Erbium; Human factors; Process planning; Programming profession; Testing; Usability; Virtual manufacturing;

fLanguage

English

Publisher

ieee

Conference_Titel

Professional Communication Conference, 1988. IPCC '88 Conference Record. On the Edge: A Pacific Rim Conference on Professional Technical Communication., International

Conference_Location

Seattle, WA

Type

conf

DOI

10.1109/IPCC.1988.24041

Filename

24041