ERP Implementation and Information Systems Success: A Test of DeLone and McLean´s Model

The present research develops and tests a theoretical extension of DeLone and McLean´s model of information system (IS) success that explains personnel belief that contributes to user´s utilization of ERP (enterprise resource planning) systems. The extended model is tested using the structural equation model (SEM); a survey of 202 end-users from ten Taiwanese enterprises that has implemented Data Systems´ workflow ERP systems is conducted. The theoretical model proposed in this study provides insight into how the concept of useful perception is incorporated into DeLone and McLean model and plays a critical mediated role to influence system usage and its associated satisfaction. The implications of these findings for researchers and practitioners are discussed