Performance Criteria for Radio Frequency Identification Technology: Cases of Vehicle Identification Systems in Gas Stations and Automobile Manufacturing

The purpose of this study is to identify performance criteria for radio frequency identification (RFID) technology in two different applications. RFID is used in a wide variety of manufacturing and service industries and every sector has different performance criteria for RFID. The study is focused on tracking vehicles in automobile manufacturing and vehicle identification systems at gas stations. First of all, a literature search is carried out. The performance criteria are classified such as technical, operational, and managerial and then ranked. Automobile manufacturing plants and a large-scale petroleum distribution company are visited. In-depth interviews are held with the authorized experts. The differences in each application are discussed and results are presented