Title :
An ITIL-based IT Service Management Model for Chinese Universities
Author :
Zhen, Wang ; Xin-Yu, Zhang
Author_Institution :
Tsinghua Univ., Beijing
Abstract :
Considering the exigency of establishing an IT service management model that accords with the characteristics of universities, this paper has developed the organization model, the process model and the technology model of campus IT service management based on the ITIL theory and the realities of Chinese universities.
Keywords :
educational computing; educational institutions; Chinese universities; campus IT service management; Atmospheric modeling; Conference management; Education; Educational institutions; Engineering management; Process planning; Security; Software development management; Software libraries; Technology management;
Conference_Titel :
Software Engineering Research, Management & Applications, 2007. SERA 2007. 5th ACIS International Conference on
Conference_Location :
Busan
Print_ISBN :
0-7695-2867-8
DOI :
10.1109/SERA.2007.51
