Modeling Quality Management System: A multi-agent approach

Author

Ben Mahmoud, H. ; Ketata, R. ; Ben Romdhane, T. ; Ben Ahmed, S.

Author_Institution

INSAT, ICOS, Tunisia

fYear

2009

fDate

9-12 Nov. 2009

Firstpage

1

Lastpage

6

Abstract

In this paper, a multi-agent approach modeled by the UML (Unified Modeling Language) is used to solve the piloting problem of Quality Management System QMS. Indeed, this multi-agent modeling of QMS proposes the use a micro framework via a dynamic diagram and macro through a static diagram for the agents development. From this modeling, an information system can be implemented in order to ensure the QMS conformity and effectiveness to the requirements of the series standards ISO 9000, ISO 9001, ISO 9004. In this context, an industrial company example will be proposed and the improvement prospects will be illustrated there.

Keywords

ISO standards; Unified Modeling Language; multi-agent systems; quality management; software agents; software quality; ISO 9000; ISO 9001; ISO 9004; Unified Modeling Language; agents development; dynamic diagram; information system; multiagent modeling; quality management system; static diagram; Costs; Customer satisfaction; ISO standards; Management information systems; Object oriented modeling; Productivity; Quality control; Quality management; Software systems; Unified modeling language;

fLanguage

English

Publisher

ieee

Conference_Titel

Internet Technology and Secured Transactions, 2009. ICITST 2009. International Conference for

Conference_Location

London

Print_ISBN

978-1-4244-5647-5

Type

conf

DOI

10.1109/ICITST.2009.5402578

Filename

5402578