Personalization-Based Optimization of Real-time Service Delivery in a Multi-Device Environment

The success of future NGN services depends on the ability to adapt and personalize service delivery according to the user´s context as well as service and device capabilities. Personalization includes not only respecting explicit user preferences, but also offering optimized multi-device communication. Flexible handling of multiple devices as well as multiple sessions is an increasing demand in the ubiquitous networking environment. In this paper, we describe how user preferences and device capability profiles for multiple devices can be managed and used for personalization. We integrated these methods into our earlier- proposed personalized communication controller (PCC), a service delivery platform component for optimizing multi-device communication through real-time decision-making. Information about related standardization efforts complements the paper.